• How long is the shipping time?
Shipping: about 5-15 business days (If there is a flight delay or the weather will extend for some time, the specific situation depends on the flight， please wait patiently)
• What shipping company do you use?
We will choose the most suitable transportation company and flight according to different countries, including FedEx, DHL, UPS, EMS, USPS, POSTAL and other transportation methods to ensure delivery.
• Do you ship to any countries?
Yes, worldwide shipping
• Is your website legit?
Our website is 100% legit. I assure you that you will receive our goods and that we only sell the best quality, so you can rest assured to place an order. You can see customer feedback and reviews about us on our website, Tik Tok, Instagram.
• How long does it take to ship after ordering?
If the goods are in stock, we will ship them within 24 hours. If not, we may need 1-3 days to prepare.
• How can I track my order?
Once the tracking number is available, we will notify you by email(Usually 2-5 days), and you can track it online by visiting the website of the relevant courier company. If no status is currently displayed, please wait a few more days to load any new information.
• How to get my tracking number?
Login your user account, check your status of your order and usually get your tracking numbers in 2-5 business days when updated. We will notify you by mail once the tracking number is available. Or you can also contact us at any time to inquire and get the tracking number
• How to payment?
PayPal online payment is recommended, if you want to use other payment methods, please contact us
• Is my payment at risk?
No, if there is any problem with your payment, you can contact us, we will refund all unidentified payments
• Why is my shipping information not updated?
When we ship the package to you, since your package is in transit, the shipping company will not provide further updates. So when it's not moving, It's on the way from our warehouse to the transferstation. Once it reaches the next sorting facility, it will be updated. Once it is shipped from us, it may take a few days (Usually5-10 days) to see any activity. Sometimes it takes some time to update the information, don't worry, you just have to wait patiently.
• Duties & Taxes
All international duties and taxes are the sole responsibility of the customer and are not included at checkout (According to our experience, most countries do not need to pay taxes)
If the package is seized or lost for other reasons in transit, please contact us with valid proof, we will provide solutions.
• How to cancel or change my order?
Please note that we can help you modify your order before shipment.
It includes changing the size or the color of an item, removing an item, changing your shipping address.
Once your package shipped, we will not be able to change anything.
To cancel a paid order, you will need to contact us and send all the necessary information. We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled.
• How to change/modify my order?
We can only update your shipping address before shipment.
To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment.
• Do you accept refunds or returns?
Yes, we accept returns and exchanges. However, you are responsible for shipping costs and risks. For details, please refer to our refund policy section.
• Can I get a discount?
Contact us for discount code
If you have any questions please contact us, we will answer you problems in 24 hours!